Privacy Policy
Our Approach
This Privacy Policy applies to the following website : raashitechnologies.com
This Policy explains our practices regarding the collection, protection, use, sharing, and disclosure of information we collect when you visit our website.
Information We Collect
Information we collect when you visit our website or interact with us on our website either in PC’s or Phones or Tabs.
Contact Form
When you fill up our contact form, we collect certain information like name, email, phone number and the information your typing in the message box.
We also collect the cookies of the user filling the form so as to prevent spamming of the contact form. Each time you try to fill the form a token is granted to fill the form by using your cookies for that particular session. So once the form is submitted , you can’t fill the same form until you clear your cookies of our website.
Live Chat Box
When you use the live chat box for assistance in the bottom right corner of the screen, we collect information regarding your queries and sometimes your email so that after the chat ends, a copy of the chats are sent to the email provided by you for your reference. We also collect the documents or images you upload in the chat box for assisting you.
How We Use Information
We use, process, and store your information as necessary to perform the contract with you and for our legitimate business interests
As mentioned above, all the information we collect from the contact form and also the live chat box are processed and stored in good interests. Cookies are entirely device specific and it will be cleared as soon as the session ends with our website and we can’t collect them. Names, Emails , Phone numbers and Information you give in the contact form is only used to communicate with you regarding our products and to extend our business to you. We do not misuse your personal information that you provide in the contact form. When using our live chat feature , we use the chat logs to evaluate your request or to assist you regarding our services and we do not use the email you provide for anything else than as mentioned above in Live Chat Box section. We also don’t use the Images or Documents you upload in the chat box other than to assist you with your business needs.
How Long We Store Your Data
Any data we collect as mentioned above will only be used to extend our business support to you and to understand your requirements. Hence we store the data collected not more than a week. If we do proceed to do business, your contact information is used for communicating with you or to assist you as you will be our customer. Any chat history or the images or documents you upload will also be stored for a period of 7 days and be deleted later on depending on whether we do business or not.
Who We Share Your Data With
Since all the data we collect at ratec is used only for providing business support or to assist you regarding our products, we would never share your personal details with anyone else or use it to target ads and services to you other than our service. We do not indulge in any activity like selling your data or monetizing your data.
Your Rights
Being a Professional company we believe that privacy is a must and we are transparent about what data we collect and what we do with it as mentioned above. We have adapted the government standards to store and dispose any information we collect and we are CCPA (California Consumer Privacy Act) and GDPR (General Data Protection Regulation) compliant.
Thank You
We appreciate you taking your time out to check out our privacy policy page. We will continue to remain transparent to our customers about the data we process as we believe it will build our trust with our customers. Any updates regarding our privacy policy will be updated here and a newsletter will also be sent to our customers. For further assistance, feel free to open a chat session with our Support Team via the chat box on the bottom right.